HOW DO I PLACE AN ORDER?
WHAT'S THE PROCESSING TIME FOR UNITS?
Standard turn around time is an estimated up to 2 weeks. Rush options are available for an additional fee and can be selected during checkout. We will be in touch frequently throughout the process with updates once your order is submitted.
DO YOU HAVE UNITS READY TO SHIP?
While the majority of Simply Seductive units are custom made, there are ready-to-ship units available sometimes. They are posted when available (typically on Instagram and via e-mail subscribers). Ready-to-ship units cannot be customized for sizing and styling they are "as-is"
HOW DO I TRACK MY ORDER?
Once your order is shipped, you will receive tracking info directly via email, all shipments are sent via USPS. Your Shipment will be shipped to the Shipping Address on file. Please note we are not responsible for lost packages due to errors in shipping information submitted.
WHAT ARE YOUR DELIVERY OPTIONS?
At the moment, our primary carrier for shipping is USPS for domestic and International shipments. Other shipping options are available for International shipping such as UPS, at an additional fee.
WHAT TYPE OF PRODUCT SHOULD I USE ON MY WIG?
When you order your Simply Seductive unit, you will receive care information with detailed notes about products and how to care for your creation. It is best to use products of high quality, free of drying alcohol and sulfates such as "Shea Moisture" brand. Anything you use on your real hair would also be great for your unit as it is Virgin hair as well.
HOW LONG WILL MY UNIT LAST?
Your wig can last for many years depending on the upkeep and usage of the wig. Please feel free to contact us if you should have any questions.
IF I HAVE NO HAIR OR VERY SHORT HAIR CAN I WEAR THIS UNIT?
Yes! The units are snug fit and will conform to your head. You do not have to have hair for the full units or frontal units- the U-part units require hair to be left out. I suggest that if you have questions, please contact us before placing your order.
HOW DO I PREP MY HAIR FOR WEARING THE WIG?
For wigs, it is best to have a flat base for the wig to lay correctly. Braid your natural hair in very fine flat cornrows straight back. Some people wear the 'beehive' braid style and they find that straight backs work much better. If your hair is straight, you can wrap and then use a wig cap to keep your natural hair in place. It's that simple.
IF I EXERCISED AND SWIM OFTEN, WILL MY CUSTOM UNIT STAY PUT?
Yes, you can workout in your wigs! Clients have purchased units just so they can give their natural hair a break while on a vigorous workout schedule. If you swim in it, make sure to take care of your hair underneath.
CAN I SLEEP IN THE UNIT?
Yes. You can sleep in your unit. We recommend you sleep with a satin scarf or bonnet to prolong the longevity of your unit
CAN I DYE MY CUSTOM UNIT?
POLICES & PROCEDURES (LOOK AND STYLE)
POLICES & PROCEDURE (100% NO RISK GURANTEE)
When you receive your custom unit via mail or pick up, please examine your unit. If you have any questions or concerns about your unit, please contact us immediately. But do remember that when you receive your unit, you will need to style and manipulate your unit to make it your own. This will be my first suggestion prior to us doing any additional work on the unit.
WIG REPAIR POLICY
Due to the nature of the item, sales are FINAL on purchases once received. Please take your measurements and select options very carefully. We will make your custom wig according to your exact specifications. Please note, Simply Seductive Custom Wigs, will not be responsible for improper measurements resulting in a wig that does not fit. We are also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, I strongly recommend sending the exact color choice and brand.