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FAQS

HOW DO I PLACE AN ORDER? ​

All ordering/designing of your unit can be done online via the custom order form. If you are a first timer and have questions or would like an invoice sent to you directly for a particular style you have in mind, send an email to support@shopsimplyseductive.com. In person consultations are available to clients in the Dallas area as a free service. You are able to submit photos along with your order form. Once the order is submitted, we will be in touch with you to answer any questions and provide you with the expected delivery of your unit.



WHAT'S THE PROCESSING TIME FOR UNITS?

Standard turn around time is an estimated up to 2 weeks. Rush options are available for an additional fee and can be selected during checkout. We will be in touch frequently throughout the process with updates once your order is submitted.



DO YOU HAVE UNITS READY TO SHIP?

While the majority of Simply Seductive units are custom made, there are ready-to-ship units available sometimes. They are posted when available (typically on Instagram and via e-mail subscribers). Ready-to-ship units cannot be customized for sizing and styling they are "as-is"



HOW DO I TRACK MY ORDER?

Once your order is shipped, you will receive tracking info directly via email, all shipments are sent via USPS. Your Shipment will be shipped to the Shipping Address on file. Please note we are not responsible for lost packages due to errors in shipping information submitted.



WHAT ARE YOUR DELIVERY OPTIONS?

At the moment, our primary carrier for shipping is USPS for domestic and International shipments. Other shipping options are available for International shipping such as UPS, at an additional fee.



WHAT TYPE OF PRODUCT SHOULD I USE ON MY WIG? ​

When you order your Simply Seductive unit, you will receive care information with detailed notes about products and how to care for your creation. It is best to use products of high quality, free of drying alcohol and sulfates such as "Shea Moisture" brand. Anything you use on your real hair would also be great for your unit as it is Virgin hair as well.



HOW LONG WILL MY UNIT LAST?

Your wig can last for many years depending on the upkeep and usage of the wig. Please feel free to contact us if you should have any questions.



IF I HAVE NO HAIR OR VERY SHORT HAIR CAN I WEAR THIS UNIT?

Yes! The units are snug fit and will conform to your head. You do not have to have hair for the full units or frontal units- the U-part units require hair to be left out. I suggest that if you have questions, please contact us before placing your order.



HOW DO I PREP MY HAIR FOR WEARING THE WIG?

For wigs, it is best to have a flat base for the wig to lay correctly. Braid your natural hair in very fine flat cornrows straight back. Some people wear the 'beehive' braid style and they find that straight backs work much better. If your hair is straight, you can wrap and then use a wig cap to keep your natural hair in place. It's that simple.



IF I EXERCISED AND SWIM OFTEN, WILL MY CUSTOM UNIT STAY PUT?

Yes, you can workout in your wigs! Clients have purchased units just so they can give their natural hair a break while on a vigorous workout schedule. If you swim in it, make sure to take care of your hair underneath.



CAN I SLEEP IN THE UNIT?

Yes. You can sleep in your unit. We recommend you sleep with a satin scarf or bonnet to prolong the longevity of your unit



CAN I DYE MY CUSTOM UNIT?

YES. It's 100% unprocessed VIRGIN HAIR, you can bleach, color, re-color and color again, just make sure you DEEP CONDITION after any chemical alterations.



POLICES & PROCEDURES (LOOK AND STYLE)

With any custom creation, Simply Seductive custom wigs, we will work as hard as possible to get the style, color, texture, and look of your dreams. However, we can not promise that things will be exactly the same as a photo you send to us. We can guarantee it will be lovely, cute, and up to high standards, but there may be some differentiation's. As the nature of hair is all up to personal preference, you WILL need to style the unit on your own upon receiving it and make the unit your own! This is very crucial to falling in love with your style. If you have questions regarding styling, care, making your unit look most natural, please contact us.



POLICES & PROCEDURE (100% NO RISK GURANTEE)

When you receive your custom unit via mail or pick up, please examine your unit. If you have any questions or concerns about your unit, please contact us immediately. But do remember that when you receive your unit, you will need to style and manipulate your unit to make it your own. This will be my first suggestion prior to us doing any additional work on the unit. Please remember due to the nature of the service, we are not responsible for poor fitting of your unit due to improper measurement, improper alterations done by a stylist, improper installs resulting in alteration of the unit, improper care of the unit resulting in tangling or other harm, color fade due to product error, misunderstandings of wig wear, misunderstanding of policies, misunderstanding of final look and expectations, or incorrect cut due to the work of someone else. Unfortunately, these are issues that we cannot fix without resulting in additional charges/repair fees. The repair policy is noted below.



WIG REPAIR POLICY

Due to the nature of the item, sales are FINAL on purchases once received. Please take your measurements and select options very carefully. We will make your custom wig according to your exact specifications. Please note, Simply Seductive Custom Wigs, will not be responsible for improper measurements resulting in a wig that does not fit. We are also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, I strongly recommend sending the exact color choice and brand.



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